Privacy Policy

Effective Date: July 2, 2026

Welcome to AuraHaus ("we," "our," or "us"). At aurahaus.co.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Payment Information (processed securely through third-party payment providers)
Order History

Non-Personal Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage returns, refunds, and exchanges
Respond to customer support requests
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and maintain website security
Send promotional emails or offers (only if you have opted in)
Comply with applicable legal obligations

3. Payment Security

Payments made on our website are processed through secure third-party payment gateways. AuraHaus does not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

Shipping and logistics partners
Payment gateway providers
Technology and hosting providers
Government authorities when required by law

All service providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the Internet is completely secure.

7. Your Rights

Subject to applicable law, you may:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal data where legally permissible
Withdraw consent for marketing communications
Request information about how your data is processed

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletters or promotional messages, you may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. AuraHaus is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Data Retention

We retain your information only for as long as necessary to:

Fulfill your orders
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

AuraHaus

Website: https://aurahaus.co.in

Email: support@aurahaus.co.in

Phone: +91 89109 60732

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

By using aurahaus.co.in, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.