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Shipping Policy

Last Updated: July 2, 2026

Welcome to AuraHaus. We are committed to delivering your favourite home fragrance products safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Shipping Coverage

AuraHaus currently ships across India. We are continuously expanding our delivery network to serve more locations.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales, or high-demand periods, processing may take slightly longer.

3. Delivery Timeline

Estimated delivery times after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers may be available during promotional campaigns or on qualifying order values.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation via Email or SMS

  • A tracking number

  • Courier partner details

You can use the tracking number to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners generally make up to three delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. AuraHaus is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

8. Damaged or Missing Items

If your order arrives damaged, leaked, broken, or with missing items:

  • Contact us within 48 hours of receiving the package.

  • Share your Order ID along with clear photos or an unboxing video showing the issue.

  • After verification, we will arrange a replacement or provide an appropriate resolution.

Claims made after 48 hours may not be eligible for replacement.

9. Shipping Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier disruptions

  • Government restrictions

  • Unexpected logistical issues

AuraHaus is not liable for delays beyond our reasonable control.

10. International Shipping

Currently, AuraHaus ships only within India. We plan to introduce international shipping in the future.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

AuraHaus

Email: support@aurahaus.co.in

Website: aurahaus.co.in

Phone/WhatsApp: +91 8910960732

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

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