Terms & Conditions

Last Updated: July 2, 2026

Welcome to AuraHaus ("we", "our", "us"). These Terms & Conditions govern your use of aurahaus.co.in and the purchase of products from our website. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About AuraHaus

AuraHaus is an Indian lifestyle brand offering premium home fragrance products, including:

• Scented Candles

• Reed Diffusers

• Car Diffusers

• Wax Melts

• Wax Sachets

• Home Fragrance Accessories

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or using the website under parental supervision.

• All information provided during checkout is accurate and complete.

3. Product Information

We strive to display our products as accurately as possible.

However:

• Product colours may vary due to screen settings.

• Handmade candles may have slight variations in colour, texture, or finish.

• Fragrance intensity may vary depending on room size and environmental conditions.

These natural variations are not considered defects.

4. Pricing

• All prices are displayed in Indian Rupees (INR).

• Prices include applicable GST unless stated otherwise.

• AuraHaus reserves the right to change prices without prior notice.

5. Orders

After placing an order:

• You will receive an order confirmation email.

• Acceptance of your order occurs only after dispatch.

• We reserve the right to cancel any order due to:

  • Incorrect pricing

  • Product unavailability

  • Payment issues

  • Suspected fraudulent activity

If payment has already been made, a full refund will be processed.

6. Payment

We accept secure payments through trusted payment gateways.

Accepted methods may include:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Wallets

• Other payment options displayed during checkout

AuraHaus does not store your complete payment card details.

7. Shipping

Orders are generally processed within 1–3 business days.

Estimated delivery:

• Metro Cities: 2–5 business days

• Other Locations: 3–8 business days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.

8. Returns & Refunds

Please refer to our separate Return & Refund Policy.

Products may be eligible for replacement or refund only under circumstances such as:

• Damaged during transit

• Wrong product delivered

• Manufacturing defect

We may require photographs or videos before approving a claim.

9. Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation is not possible.

10. Intellectual Property

All content on this website including:

• AuraHaus logo

• Product photographs

• Product descriptions

• Graphics

• Website design

• Branding

is the exclusive property of AuraHaus and may not be copied, reproduced, or used without written permission.

11. User Conduct

You agree not to:

• Misuse the website.

• Attempt unauthorized access.

• Upload harmful software.

• Violate applicable laws.

• Copy website content for commercial use.

We reserve the right to terminate access for violations.

12. Product Usage

Our fragrance products are intended for personal use.

Customers should:

• Keep candles away from children and pets.

• Never leave burning candles unattended.

• Follow all safety instructions provided with the product.

AuraHaus is not responsible for damage caused by improper use.

13. Limitation of Liability

To the maximum extent permitted by law, AuraHaus shall not be liable for:

• Indirect losses

• Incidental damages

• Consequential damages

• Loss of profits

• Delays caused by third-party courier services

Our maximum liability shall not exceed the purchase price of the product ordered.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

15. Third-Party Services

Our website may contain links to third-party websites or payment providers.

AuraHaus is not responsible for the content, security, or privacy practices of these external websites.

16. Changes to These Terms

AuraHaus reserves the right to update these Terms & Conditions at any time.

Revised versions become effective immediately upon publication on this website.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of AuraHaus's registered business.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

AuraHaus

Website: https://aurahaus.co.in

Email: support@aurahaus.co.in

Phone/WhatsApp: +91 8910960732