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Refund Policy

Effective Date: July 2, 2026

Welcome to AuraHaus. We are committed to providing premium-quality home fragrance products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The product is missing from your order.

To be eligible, you must:

  • Raise the request within 48 hours of delivery.

  • Share your Order ID.

  • Provide clear photographs of the product and packaging.

  • Provide an unboxing video recorded from opening the sealed package until the product is fully visible.

Claims submitted without an unboxing video may not be eligible for approval.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Used or burned candles

  • Opened reed diffusers

  • Opened aroma oils

  • Wax melts that have been used

  • Car diffusers that have been opened or used

  • Customized or personalized products

  • Gift cards

  • Clearance or sale items (unless damaged or defective)

3. Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind

  • Personal fragrance preference

  • Color variations caused by photography or screen settings

  • Minor handmade variations in wax appearance or finish

Our products are handcrafted, and slight variations are natural.

4. Damaged or Incorrect Products

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Email us with your Order ID, photographs, and unboxing video.

  3. Our quality team will review your request.

  4. Once approved, we will offer either:

    • A free replacement, or

    • A full refund to your original payment method.

5. Refund Process

Once your refund is approved:

  • Refunds are processed within 5–7 business days.

  • Banks and payment providers may take an additional 3–7 business days to credit the amount.

  • Refunds are issued to the original payment method whenever possible.

6. Exchange Policy

We currently replace products only if they are:

  • Damaged during transit

  • Incorrectly shipped

  • Manufacturing defective

We do not offer exchanges based on fragrance preference or change of mind.

7. Order Cancellation

Orders may be cancelled before they are packed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. Return Shipping

If the return is due to our mistake (damaged, defective, or incorrect product), AuraHaus will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

9. Quality Assurance

Every AuraHaus product undergoes careful quality inspection before dispatch. Due to the handmade nature of many of our products, slight variations in color, texture, or finish are not considered defects.

10. Contact Us

For refund, return, or replacement requests, please contact:

AuraHaus

Email: support@aurahaus.co.in

Website: https://aurahaus.co.in

WhatsApp/Phone: +91 89109 60732

Please include your Order ID, photographs, and unboxing video to help us process your request quickly.

11. Policy Updates

AuraHaus reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

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